We’ve answered some of the most common questions to make your shopping experience smooth and simple.

🛒 Orders & Shopping

Q: How do I place an order?
A: Simply browse our shop, add items to your cart, and proceed to checkout.

Q: Can I cancel or change my order?
A: Orders can be cancelled or changed within 12–24 hours of placing them. After shipping, changes may not be possible.

🚚 Shipping & Delivery

Q: Do you offer nationwide shipping?
A: Yes, we ship all across Pakistan (and internationally if mentioned).

Q: How long does delivery take?
A: Standard delivery takes 3–7 business days depending on your location.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email or SMS.

💳 Payments

Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD), Bank Transfer, and secure online payments.

Q: Is my payment information safe?
A: Yes, all payments are processed through secure and encrypted gateways.

🔄 Returns & Refunds

Q: Can I return a product?
A: Yes, you can return items within 7–14 days of delivery, if they are unused and in original condition.

Q: How do I request a refund?
A: Contact us with your order details. Refunds are processed within 7–10 business days after approval.

Q: Are there any items that cannot be returned?
A: Yes, perishable goods (grocery/food), personal care products, and clearance/sale items are non-returnable.

📦 Products & Warranty

Q: Are the products original and good quality?
A: Yes, we ensure all products are carefully sourced and quality checked.

Q: Do you provide product warranty?
A: Warranty depends on product type; details are mentioned in the product description.

📞 Customer Support

Q: How can I contact you?
A: You can reach us through:

• Email: support@kaldorin.com

• Phone/WhatsApp: +92 XXX XXX XXXX

• Contact Form: Available on our [Contact Us Page]