At Kaldorin, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund guidelines below.

1. Eligibility for Returns

• Items can be returned within 7–14 days of delivery (depending on local law or store policy).

• The product must be unused, in its original packaging, and in the same condition as received.

• Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

Certain products cannot be returned, such as:

• Perishable goods (grocery, food items, etc.)

• Personal care, health, and beauty products (for hygiene reasons)

• Clearance or sale items (if mentioned as final sale)

3. Refunds

• Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days through your original payment method.

• Shipping fees (if applicable) are non-refundable.

4. Exchanges

• We only replace items if they are defective, damaged, or delivered incorrectly.

• If you need an exchange for the same product, contact us at our support email.

5. Order Cancellations

• Orders can be cancelled within 12–24 hours of placing the order.

• If the order has already been shipped, cancellation will not be possible.

6. Return Shipping

• Customers are responsible for paying their own return shipping costs, unless the item is defective or wrongly delivered.

• In such cases, we will cover the return shipping cost.

7. How to Initiate a Return

To start a return, please contact our support team with your order details:

📧 Email: support@kaldorin.com
📞 Phone: [+92 XXX XXX XXXX]
🏬 Address: [Your Store Address]